Refund policy
We hope you’re happy with your order. If something isn’t quite right, you have 14 days from the date you receive it to request a return.
To be eligible for a return, items should be returned in the same condition in which they arrived: unworn, unused, with their original tags attached, and accompanied by proof of purchase.
To arrange a return, please get in touch through our contact form or email us at info@frolickers.uk. Once your return has been approved, we’ll send you the relevant instructions.
Please contact us before sending anything back, as returns sent without prior approval may not be accepted.
Return costs
For UK orders, our return postage fee is £10. If you’re returning part of your order, return postage is complimentary. If you’re returning your entire order, the £10 return postage fee will be deducted from your refund.
For international orders, you’re welcome to arrange your own return shipping. Alternatively, you can contact us and we can provide a return postage label, with the cost deducted from your refund.
Any original delivery charges will be refunded where required by applicable consumer law.
Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us as soon as possible and we’ll look into it for you.
Where an item is faulty, damaged or incorrect, reasonable return postage costs will be covered by us.
Sale items
Sale and discounted items remain subject to any statutory cancellation and return rights that apply to your purchase.
Exchanges
We don’t currently offer exchanges.
If you’d like a different size, colour or item, simply return your original purchase and place a new order.
Your right to cancel
Where applicable, you have the right to cancel an eligible online order within 14 days of receiving it, without giving a reason.
Once you’ve told us you’d like to cancel, the goods must be returned within the timeframe required by applicable law.
You’re welcome to try an item on in the same way you would in a shop. If an item has been handled beyond what is reasonably necessary to assess its nature, fit or characteristics, we may reduce the refund where permitted by law.
Nothing in this policy affects your statutory rights.
Refunds
Once your return has reached us and has been inspected, we’ll let you know when your refund has been approved.
Approved refunds will be returned to your original payment method, less any applicable return postage fee outlined above.
If you cancel your entire order under your statutory cancellation rights, we’ll also refund the standard outbound delivery charge where required by law. If you chose a more expensive delivery option, any refund will be limited to the cost of our standard delivery service.
Refunds will be processed within the timeframe required by applicable law. Depending on your bank or card provider, it may take a little longer for the funds to appear in your account.
If you have any questions about a return or refund, please contact us through our contact form or at info@frolickers.uk.